As we all know, the best way to use the internet is to get an active data bundle that suits our usage. We have night, weekend, daily, monthly and even social media plans.
However, there are times when data cost is directly deducted from the Airtime balance. This can be quite frustrating as Airtel charges the N3 per every MB you use. Aside from that, nobody likes to get unexpected deductions.
In this blog post, we will take a deeper look into what causes it, how to actually stop using airtime as data on Airtel and how you can even avoid the issue next time.
The Airtel PAYU service: Using Airtime as Data
The term PAYU simply means “Pay as You Use.”
Airtel PAYU is the standard data billing plan that deducts charges directly from subscribers’ main account balances when they use the internet on their mobile devices. It allows you to pay for only the data you are using, as opposed to buying a prepaid plan.
The Airtel PAYU service is activated while buying a data bundle when you choose the option “continue browsing from airtime” when data finishes. Instead of losing internet access, Airtel deducts the charges from your airtime. This continues until you purchase a new data plan.
This service might offer a degree of convenience for some users, but it generally results in higher billing as PAYU attracts a higher rate. To avoid getting hit with a bill you didn’t see coming, you should be wary of the Airtel PAYU service. In the next section, we will go straight into how you can opt out.
How to Stop Using Airtime as Data on Airtel Nigeria
If you want to stop surfing the internet with the Airtel PAYU that charges N3/MB, all you need to do is dial *400*1# on your Airtel line. Once it’s successful, you will see a pop-up message that says you’ve been unsubscribed from the Airtel Free SURF offer.
Pop-up showing that Airtel PAYU has been deactivated
An Alternative method to stop using airtime as data on Airtel is to get a new data bundle. Dial *312# to get access to data offers. During the process of purchase, you’ll be asked “What should happen when your bundle finishes?” Carefully select option 1 (Stop My Data).
By doing this, Airtel will stop your internet connection when your data runs out, and you won’t be charged from your airtime for browsing.
However, if you still notice Airtime charges after following the above methods, proceed with the steps highlighted below to contact Airtel customer care:
- Call 300
- Carefully listen to the voice prompts and follow
- You’ll be instructed to Select 2 for English (if it’s your first time)
- Then, select 1 for account management as instructed.
- Choose 8 to speak to customer care
- They will connect you to a representative.
- Inform them you’d want not to use airtime as data.
Tips to Stop Unnecessary Airtel Airtime Deduction
Do you constantly feel like Airtel is ripping off? Perhaps, you see unnecessary deductions on Airtel balance. We’ve included the following tips for you…
- Airtel often sends marketing and promotional messages for you to subscribe to — from Tech News and Health to Caller Tunes. If you mistakenly tap on one, you may receive recurrent charges. To cancel all these services, dial *305#. Then, select 2 to STOP.
- At times, when your data bundle finishes, Airtel automatically auto-renews if you have enough airtime. To cancel auto-renewal on Airtel, read this post.
- When buying a data plan, ensure you select “stop my data” to avoid paying for the internet with your airtime when the bundle finishes.
- To avoid sudden deductions, take note that Airtel automatically deducts your pending loan on your next recharge.
Frequently Asked Questions
How do I stop Airtel airtime from browsing?
To turn off Airtel PAYU and prevent your airtime from being used for browsing, dial 4001#. Alternatively, you can stop using your airtime for browsing by choosing option 1 (Stop My Data) when purchasing your next data plan.
Another option is to call Airtel customer care at 300 or email them via customercare.ng@ng.airtel.com, provide your name and reason for calling, and they will assist you.
Why is Airtel Deducting My Airtime?
You may get unexpected deductions from Airtel due to multiple reasons including browsing with airtime, automatic data bundle renewal, service charges, loan repayment, subscription to premium services etc.
What is the code for Airtel Payu?
To start browsing with your airtime, dial *400# This is particularly useful in urgent periods when getting a data subscription is not feasible. To deactivate the Airtel Pay As You Use (PAYU), you dial *400*1#
Why is my phone eating data?
Fast data drainage is peculiar to a lot of internet users. Some apps run and consume data in the background. Such apps can be blocked by activating the data saver on your device. Also, some apps consume an extravagant amount of data. Manage and restrict your usage of such apps.
Conclusion
We hope this comprehensive guide helped you successfully stop your airtime as data on Airtel. If you’re still experiencing issues solving this, you should contact Airtel’s customer care as soon as possible.
